Refund and Returns Policy
Effective Date: January 17, 2025
At ModeSaliz, we strive to provide high-quality products and exceptional customer service. We want you to be satisfied with your purchase. If for any reason you are not completely satisfied, we offer a straightforward and fair Refund and Returns Policy to address your concerns.
1. Eligibility for Returns
You can return most items within 30 days of the original purchase date. To be eligible for a return, the following conditions must be met:
- The product must be in its original condition, unused, and with all original packaging and tags intact.
- Products must be returned within the specified return period (30 days).
- You must provide proof of purchase, such as an order number or receipt.
Certain items may be excluded from our return policy, including:
- Personalized or Custom Products: Items that have been customized or personalized for you.
- Final Sale Items: Products marked as “final sale” or “non-returnable” on the product page.
2. Return Process
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at info@modesaliz.com or call (660) 679-4258 to request a return authorization.
- Return Authorization: Once we receive your request, we will send you return instructions and an authorization number. Please include this number with your return package.
- Ship the Item: Return the item to the address provided in the return authorization, ensuring it is securely packed. You are responsible for return shipping costs unless the item is defective or we made an error.
- Refund Processing: Once we receive and inspect the returned item, we will process your refund. Refunds are issued to the original payment method used for the purchase. Processing time may vary depending on your payment provider.
3. Exchanges
If you would like to exchange an item for a different size, color, or style, we recommend returning the original item for a refund and placing a new order. This ensures that your exchange is processed as quickly as possible.
4. Damaged or Defective Items
If your product arrives damaged or defective, please contact us immediately at info@modesaliz.com or call (660) 679-4258. We will arrange for a return or replacement at no additional cost to you. Please provide photos of the damaged item to expedite the process.
5. Non-Returnable Items
The following items are non-returnable:
- Gift cards
- Downloadable software or digital products
- Items marked as final sale
6. Refunds
Once your return is processed, we will issue a refund to the original payment method. Please note that it may take 5-10 business days for the refund to appear in your account, depending on your payment provider.
7. Return Shipping Costs
- Customer Responsibility: You are responsible for the cost of return shipping, except in cases where the item is defective or the return is due to an error on our part.
- Prepaid Shipping Labels: If the return is due to a defect or our error, we will provide a prepaid return shipping label.
8. Changes to Refund and Returns Policy
We reserve the right to update or modify our Refund and Returns Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. By continuing to shop with us, you agree to the updated policy.
9. Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please contact us:
- Phone: (660) 679-4258
- Email: info@modesaliz.com
- Address: 300 S Delaware St, Butler, Missouri, United States